Zimbra Sales & Support
Overview
We’re honored to be associated with Zimbra for over years. Started with hosting a few thousand mailboxes of small & medium sized business enterprises, we’ve grown the business exponentially becoming the Top Platinum Partner in the ASEAN region catering to as many Government owned PSUs, BFSIs & so on Zimbra from Logix is one of the most widely adopted Email & Collaboration solution by Indian enterprise.
Being trusted by more than 5,000 companies and PSUs with over 100 million end users, in 140 countries. Zimbra Collaboration Server is third largest messaging platform after Office 365 & G-Suite.
Our Expertise
Deeper interactions with Customers
Email Security Advanced Threat Protection services are bundled with Zimbra which safeguards against all emerging advanced threats like Malware, Domain Spoofing, Cousin Domain Spoofing, TLS Encryption, Ransomware, BEC, Spear Phishing.
Zimbra is a complete enterprise email & collaboration solution consisting of Mail, Collaboration & ATP features offering the most innovative messaging experience available today, connecting end users to the information and activity in their personal clouds.
Cloud Zimbra can be easily deployed on Logix cloud infrastructure which is hosted in four, tier III data centers in Mumbai, Pune & Bangalore, making it easy for IT to deploy, manage and scale at dramatically lower costs compared to other solutions
Choose your Zimbra with Logix
Business enterprises have the flexibility to choose the deployment based on their requirement.
Cloud Zimbra
Cloud Zimbra can be easily deployed on Logix cloud infrastructure which is hosted in four, tier III data centers in Mumbai, Pune & Bangalore, making it easy for IT to deploy, manage and scale at dramatically lower costs compared to other solutions.
Zimbra VPS
An integrated enterprise-class messaging platform, using Zimbra as the core mailing solution bundled with premium email security, mail control features, email archiving, administrative control panel & mobility feature. The setup being hosted on performance- driven Dedicated servers on Logix Cloud hosted on Tier 3 data centres with proper redundancy.
On-premise Zimbra
Hosted in-house on customer’s premise, over half a million mailboxes for numerous Business enterprises from Banks & FIs to Government entities.
Cloud Zimbra - Office 365 Hybrid
In every Organization Management teams have different Messaging needs than Functional heads & general users. Cloud Zimbra – Office 365 Hybrid setup on Logix cloud gets you the best of both worlds by letting you choose Cloud Zimbra for a set of users and Office 365 for others, sharing the same domain & GAL, thus lowering the TCO up to 54%.
Cloud Zimbra - G Suite Hybrid
Business Enterprises have a flexibility to allocate Cloud Zimbra for Few users and G Suite to other users in a Hybrid setup, sharing the same domain & GAL within an Organization.
Key Highlights of the Product
Control panel is an internal team effort of Logix which is basically built to ease the administration task which is not included in native Zimbra.
What is it?
It acts as a single repository for users which makes it easier to search from the LDAP, one can search users on the basis of LDAP Schema parameters i.e First name , Last name , Dept , Designation , Location , Employee Type , Company Name & Employee No. Admins can easily Add/Delete or Mass Add users, they can also export the user list in csv format. It allows to Change/ Edit Account Information such as Personal Info, Address, Contact & company details of an Employee.
Special Admin rights
Admins can create Distribution List, add/delete member from the DL, Add/ delete Auth Sender, Export DLs in csv. Access is allowed and the levels of permission are Read Only, Domain Edit & Super Admin.
Logix control panel allows admins to change passwords, adding vacation responders, alias & forwarding email ids for users. They can also change account status to Active/De-active & Disabled. White List/ Blacklist domains/ Email ids can also be easily updated & managed. Mailbox properties like Enable/ disable Password policy, set Incoming & Outgoing Mail size restriction, Enable/ Disable Spam notification alert, update Class of Service, Update, quota can be updated in Logix Control Panel for Zimbra users.
Exclusive Reporting
Reporting is another exclusive feature, download & extract Admin Activity Log, Statistics Report, Displays Data Transfer, Statistics report, Top sender and Top recipient month wise. Admins can investigate Incoming & Outgoing mail tracking from the control panel.
The spam notifier mail which consists of all mail headers which user was supposed to receive but have got quarantined as they are identified as Spam Mail is sent to the Admin from time to time. It also has the Spam Release Function which allows users to release falsely identified mail by credentials provided to them.
Zimbra offers sophisticated email, calendaring and collaboration features, but is less complex to deploy/manage and is as much as 50% less expensive comparatively. Zimbra enables high availability through support for virtualization.
By providing a rich, consistent user experience through a Web browser (Firefox, Chrome, Internet Explorer, Safari) and via MS Outlook, Thunderbird and other desktop clients – Zimbra increases end-user satisfaction and reduces support costs and user training needs on all major platforms such as Windows, Mac, Linux.
IT administrators can easily connect Zimbra to a unified communications solution to provide integrated click-to-call, voicemail, chat and presence for users.
Zimbra has an easy-to-use Web-based administration console enabling IT administrators to securely access the application anywhere, anytime. Zimbra also empowers Administrators through “End-User Self-Service administration”, reducing IT administration costs, support overhead and provides better user experience. It supports both hierarchical storage management and multi-tenancy.
What do we do?
Consulting
We perform a thorough Gap Analysis, understanding user’s functionality & needs, aligning it with Customer’s business requirement. Thereafter, proposing the Best fit for the users.
Migration
User, Mx & Data Migration is carried out in a phased manner, as per Customer’s convenient schedule. Customer has the flexibility to add any kind of Customizations at this stage like Password change, Branding (Logo) change so on and so forth.
Provisioning
Once Customer onboards, to make services available to the Customer our Support Team shares the prerequisite required for User & Domain provisioning with the Customer. We carry out this activity solely at the Customer’s discretion. User & Domain Provisioning of Users are carried out by Logix Support Team. We also present the detailed Configuration documentation to the Customer like Scope of Work, Project timelines, Email client (Outlook) configuration so on & so forth.
Handhold Adoption & Support
L1 / L2 Support is provided for Office 365 Services 24*7, by certified engineers of Logix.
Key Features
| Zimbra Plans | |||
| Mailbox Features | Basic | Professional | Details |
| Mailbox | 1/2/5/10/25 GB | 1/2/5/10/25 GB | Size of the mailbox can be allocated as per the user’s requirement |
| SSL enabled POP/ IMAP/ SMTP access to mailbox | ✔ | ✔ | User can securely access the mailbox using any POP/IMAP based email client |
| Email ATP (Advanced Threat Protection) | ✔ | ✔ | Premium Multi-Layered, Multi tiered Antivirus, Antispam & Anti Malware, Advance Malware Scanning with Sandbox, Forged Email Detection (Display Name Spoofing), Embedded Malicious URL Scanning, Cousin Domain Spoofing, Business Email compromise (BEC), Zero Hour Protection, Anti-Malware, Opportunistic TLS, Potential Dangerous Attachment |
| AJAX based Web Access | ✔ | ✔ | User has desktop class AJAX based experience on the web. |
| MS Outlook Sync | ✖ | ✔ | 2 Way sync from Outlook to Web using ZCO |
| Collaboration | ✖ | ✔ | User has the facility to share his mailbox, calendar & contacts with domain user |
| ActiveSync for Smartphone | ✖ | ✔ | 3 Way sync of Mails, Calendars & Contacts can be achieved through ActiveSync feature |
| Zimbra Plans | |||
| Mailbox Features | Basic | Professional | Details |
| SSL enabled POP/ IMAP/ SMTP access to mailbox | ✔ | ✔ | User can securely access the mailbox using any POP/IMAP based email client |
| Email ATP (Advanced Threat Protection) | ✔ | ✔ | Premium Multi-Layered, Multi tiered Antivirus, Antispam & Anti Malware, Advance Malware Scanning with Sandbox, Forged Email Detection (Display Name Spoofing), Embedded Malicious URL Scanning, Cousin Domain Spoofing, Business Email compromise (BEC), Zero Hour Protection, Opportunistic TLS, Potential Dangerous Attachment |
| AJAX based Web Access | ✔ | ✔ | User has desktop class AJAX based experience on the web. |
| MS Outlook Sync | ✖ | ✔ | 2 Way sync from Outlook to Web using ZCO |
| Collaboration | ✖ | ✔ | User has the facility to share his mailbox, calendar & contacts with domain user |
| ActiveSync for Smartphone & MAPI | ✖ | ✔ | 3 Way sync of Mails, Calendars & Contacts can be achieved through ActiveSync feature |
| LDAP & MS Active Directory Integration | Chargeable | Chargeable | |
| Real-time Backup & Restore | Chargeable | Chargeable | |
| Access Control Policy | Chargeable | Chargeable | |
| Data loss prevention | Chargeable | Chargeable | |
| Add-On Features | |||
| Mail Vault – Compliance Email Archiving | |||
| Logix Email ATP – Email Security with Advanced Threat Protection | |||
| VNC Talk – Audio / Video , Text Chat for Group & Also One-on-One | |||
| Zimbra Plans | ||
| Professional Edition | Standard Edition | |
| Basic Search | ✔ | ✔ |
| Zimlets for Simple Customizations | ✔ | ✔ |
| Conversation Views | ✔ | ✔ |
| Offline Web Client (Chrome & Firefox) | ✔ | ✔ |
| Advanced Search Builder | ✔ | ✔ |
| Attachment Search | ✔ | ✔ |
| Contacts | Professional Edition | Standard Edition |
| Personal Distribution Lists | ✔ | ✔ |
| Global Address Lists (GAL) | ✔ | ✔ |
| MS Exchange Interoperability | ✔ | ✔ |
| Calendar | Professional Edition | Standard Edition |
| Calendar Feature | ✔ | ✔ |
| Group & Resource Scheduling | ✔ | ✔ |
| MS Exchange Interoperability | ✔ | ✔ |
| Sharing Calendars, Folders & Files | ✔ | ✔ |
| File Briefcase | ✔ | ✔ |
| Zimbra Docs *( requires seperate servers) | ✔ | ✔ |
| ✔ | ✔ | |
| Zimbra Drive | Professional Edition | Standard Edition |
| Native Integration with ownCloud & Nextcloud | ✔ | ✔ |
| Desktop Clients | Professional Edition | Standard Edition |
| POP & IMAP Email | ✔ | ✔ |
| CardDAV, iCal & CalDAV Clients | ✔ | ✔ |
| Mobile Devices | Professional Edition | Standard Edition |
| Mobile Web Client | ✔ | ✔ |
| POP & IMAP Email for Smartphones | ✔ | ✔ |
| CardDAV Contacts & CalDAV Calendar | ✔ | ✔ |
| Server Administration | Professional Edition | Standard Edition |
| Web Administration Console | ✔ | ✔ |
| Command Line Interface (CLI) | ✔ | ✔ |
| Postscreen MTA Security | ✔ | ✔ |
| SSL SNI | ✔ | ✔ |
| LDAP & MS Active Directory Support | ✔ | ✔ |
| Domain Management & Customization | Professional Edition | Standard Edition |
| Multi-Domain Support | ✔ | ✔ |
| Migration Tools | ✔ | ✔ |
| Domain Limitations (Users / COS / Quota) | ✔ | ✔ |
| ✔ | ✔ | |
| Advanced, Business-Ready Features | Professional Edition | Standard Edition |
| Custom Retention Policies | ✔ | ✖ |
| Litigation Hold | ✔ | ✖ |
| Archiving & Discovery | ✔ | ✖ |
| Real-time Backup & Restore | ✔ | ✔ |
| Hierarchical Storage Management (HSM) | ✔ | ✔ |
| Volume Compression | ✔ | ✔ |
| Volume Deduplication | ✔ | ✔ |
| Two-Factor Authentication | ✔ | ✔ |
| Zimbra Mobile (ActiveSync) | ✔ | ✖ |
| Shared Items Synchronization on Mobile | ✔ | ✖ |
| Mobile Device Policy Management | ✔ | ✖ |
| Allow/Block/Quarantine (ABQ) | ✔ | ✖ |
| Outlook Sync (MAPI) | ✔ | ✖ |
| Outlook for Mac (EWS) | Optional | Optional |
| *Support is available for VHA only. | ||
| Zimbra Support | Professional Edition | Standard Edition |
| Communities & Forums | ✔ | ✔ |
| Email & Phone Support (8×5) | ✔ | ✔ |
| Premier Support (24×7) | Optional | Optional |
| Elite (Support package for customers requiring full services for supporting and enhancing platform) | Optional | Optional |
| Elite + (Includes Elite Support and Network Edition core Source Code Support) | Optional | Optional |
| Zimbra Professional Services | Optional | Optional |
| Add-On Features | Professional Edition | Standard Edition |
| Mail Vault – Compliance Email Archiving | ||
| Logix Email ATP – Email Security with Advanced Threat Protection | ||
| VNC Talk – Audio / Video , Text Chat for Group & Also One-on-One | ||
| Description of Service | Admin Management Features | Details | |
|---|---|---|---|
| Email Security | SPF/ DKIM | Support all major spam control method of SPF/ Domain Key Signature (DKIM) | |
| DMARC | Supports DMARC email validation security system | ||
| Spam Notification Alert | Enable Spam Notify for User/s, so as to receive spam digest emails | ||
| White List/ Black List domains | WL– Mail from listed domain name will reach user even if it is stamped as Spam BL – Mail from listed domain name, email addresses will be quarantined even if it is not a spam mail |
||
| General Features | Password Policy | Password is set to maximum 8 characters in length (Password complexity should include 1 uppercase character, 1 lowercase character, 1 special character & 1 numeric) | |
| Password Age Policy | By default password age is set to 30 days, users receives 3 notifications before the password is expired. | ||
| Max Mail Size Allowed | 25 MB | Send/ Receive set to 25 MB including attachment | |
| No. of mails per user per hour | 499 | Rate limit set to 499 per user / hour. An alert is sent to Logix Admin & the account is blocked if it reaches above the limit set. | |
| No. of recipients per mail | 99 | User is allowed to send mail to 99 recipients including TO, CC, & BCC from email client, Web Client & from Hand held device. | |
| Accounts & Groups | User Add/ Delete/ Modify | Admin will be able to Add, Delete & Modify (email, first name, last name) account details. | |
| Mass Upload | Admin can quickly upload the users in bulk. | ||
| Export Userlist | Admin has the faclility to quickly export the list of users created in the cpanel | ||
| Plan Change | Admin has the option to upgrade the user from Basic to Professional without actually having to delete the user. | ||
| Vacation Responder for Users | Admin can set vacation responder for user & user can set set his Out of Office by himself | ||
| Account Information Change | Admin can update user’s account information for.eg. DOB, Gender, Dept, Company, Mobile, Address, etc | ||
| Account Status | Admin can change the account status to, Active – User sends & receives email, De-active – user cannot login, but messages are accepted, Disabled – user cannot login, messages are rejected | ||
| Spam Digest Emails | A digest mail which list all mail headers which user was supposed to receive but have got quarantined as they are identified as Spam Mail | ||
| Email Alias/Forwarding | Domain Admin can set up to 5 Aliases & 5 Forwarding id on their email account | ||
| Distribution List Creation | domain Admin can create Distribution List | ||
| Member Add for DL | Admin can add the members in the DL | ||
| Authorized Sender for DL | External or Internal Sender ID can be made as Authorized Sender for a DL | ||
| Export DL | Admin has the facility to export all the DL’s & their members from the cpanel | ||
| DL Mass Add Member | Support Ticket to be raised | Ticket has to be raised & DL list/ members to Logix support for this Request | |
| Policies | Attachment Stripping | Support Ticket to be raised | Emails with attachments above specified size will be replaced with a url link. If the policy is set to for. Eg 1 MB, any mails above 1 MB will be sent or received using a HTML link |
| Permitted Recipients | Support Ticket to be raised | Restrict Users/Groups to send/receive mails only from certain specified external domains Ex. User A allowed to send/receive only from local & abc.com email ids. | |
| Send Local Mails only | Support Ticket to be raised | Restrict User/Group to send mails within the domain | |
| Email size restriction | Support Ticket to be raised | Set User/Group wise mail size restriction to send/receive mails Ex. User A allowed to send 2 mb while User B allowed to send only 3 mb of email size. | |
| Block List | Support Ticket to be raised | Restrict users from receiving mails from few domains. | |
| Attachment Type Restriction | Support Ticket to be raised | Set User/Group wise attachment extension restriction to send/recive mails. Ex. User A allowed only .pdf, .docx, etc while User B restricted to send .pdf. Blocking goes with the exact match of extension, renamed files will not be blocked | |
| Wiretap Content | Support Ticket to be raised | Specified words or phrases found in mail, action of redirecting or copy of the mail can be re-directed to monitoring ID. | |
| Footers | Support Ticket to be raised | Append HTML footers to your organization’s Emails | |
| BCC Usage | Support Ticket to be raised | BCC Marked mails can be redirected or notified to monitoring ID | |
| BCC Block | Support Ticket to be raised | Restrict User/Group from sending mail with BCC recipient marked in the mail | |
| Mail Monitoring | Support Ticket to be raised | Mails sent/received by specific User/Group, copy of the mail can be re-directed to monitoring ID. Ex. Sent/Received mails of User A & User B, copy of mails will be monitored by Admin ID | |
| Webmail Restriction | Domain admin can block specific users from accessing webmail | ||
| For all the above policies support ticket needs to be raised through Logix ticketing system. | |||
| Reports | Quota Report | Displays mailbox Quota Allocated & Occupied by the user, report can be export in csv format. | |
| Statistics Report, Top Sender, Top Recipient & Data transfer | Reports can be exported in csv format | ||
| Mail Tracking | Domain admin can perform sender & recipient search activity online | ||
| Activity Report | Display Active / Inactive user accounts who have / Haven’t logged on to webmail for X days | ||
| ATP Report | Displays total count of Spam, Virus, Malware, Spoofed & VOF that has been blocked by the Email Security Gateway. | ||
| Admin Activity Log | Displays last admin login details and the activity done by the admin | ||
| Add-On Features | Mail Vault | Compliance Email Archiving | |