Support Operations Centre

Overview
Our Support Operation Centre (SOC) is located in Navi Mumbai and is manned by certified technical personnel who monitor all the contracted devices of the customers.

Using sophisticated network tools and detailed reporting scripts which analyse the traffic, the SOC team proactively optimises customer perimeter security products, seeking to resolve issues before they impact your users experience.

What do we do?

Choose your Support with Logix

Platinum Incident Support

  • The Customers under the Platinum Support contract with Logix will be provided remote management and first level support from the SOC Security team. Support Ticket is raised during this period for the Customer by the Helpdesk team.
  • If the call is not resolved and needs onsite support the same is handed-over to the Local Field Security Support Engineer.The onsite support is not based on Timeline .It is related to type of problem when onsite presence required.
  • The Local Security Support Engineer in on-site will try to solve the issue, If he needs any assistance to solve the problem he will take help from the L4 Security Expert to trouble-shoot further and resolve
  • If the Problem has to be solved, with the help of the principle company he raises a Support TAC ( Help desk to the principle company with the Customer’s Support Details and Account to get the Support/RMA ) This policy based on Support purchased from Principal. Currently Customer is entitled for 8*5 support
  • The Support Ticket is closed only after confirmation from the Customer Contact.

Compliance

Logix Infosecurity Private Limited ( Logix ) achieves SOC 2 Compliance. SOC 2 report is an attestation report that expands the evaluation of controls to the criteria set forth by the American Institute of Certified Public Accountants (AICPA) Trust Services Principles.

These principles define leading practice controls relevant to security, availability, processing integrity, confidentiality, and privacy applicable to service organizations such as Logix.

Logix SOC 2 is an evaluation of the design and operating effectiveness of controls that meet the criteria for the security principle set forth in the AICPA’s Trust Services Principles criteria.

This report provides additional transparency into Logix security based on a defined industry standard and further demonstrates Logix commitment to protecting customer data.

Logix SOC 2 report includes Logix Collocated data center facility at Tata IDC ( BKC- Mumbai ), Tata IDC ( Dighi -Pune), Tata IDC ( ITPL – Whitefield – Bangalore ) & Support Centre at Mahape Navi mumbai.