Our Support

Support Operations Centre

Our Support Operation Centre is located in Navi Mumbai and is manned by certified technical personnel who monitor all the contracted devices of the customers.

Using sophisticated network tools and detailed reporting scripts which analyze the traffic, the SOC team proactively optimizes customer perimeter security products, seeking to resolve issues before they impact your user’s experience.

Raise Support Ticket (Existing Customers)

What do we do?

Effective Monitoring

Keeping these solutions updated and patched while monitoring them 24/7 is a challenge for many organizations. Logix reduces that burden for clients with a firewall monitoring and management solution that provides updates, tuning, and 24/7 monitoring.
Our Support desk staff comprises Microsoft, Cisco, Fortinet & Zimbra Certified Engineers.

Protect Against Internal and External Threats

Firewalls must be properly provisioned, updated, and patched to protect against internal and external threats. Policies and firewall rules need to be updated and maintained to ensure accessibility, provide security against emerging threats and maintain compliance with regulations. Security best practices and many regulations also require continuous firewall monitoring to detect and respond to threats.

Focussed Attention

With the help of specific tools, the SOC team continuously manages the contracted devices for rules and policies and provides a high level of security effectiveness that is impossible in most organizations. Creating effective firewall rules helps to control the ingress and egress of data.

Img E9381 Scaled E1678896460388
Img E9385 Scaled E1678896409592

Choose your Support with Logix


Multi-tiered Support

Logix provides multi-tiered support to its customers through the SOC, customer can avail of either of the support windows based on the internal requirements.

Solution Designing

Gold Support

The customer devices covered under the Gold support contract with Logix will be supported 8x5x365 with the use of state of art SOC.

24 7

Platinum Support

The customer devices covered under the Platinum support contract with Logix will be supported 24x7x365 with the use of state of art SOC. Security Monitoring and management tool can be installed as optional if opted by the customer which has built-in alerting, correlation and that help to automate a lot of function, thereby improving operator efficiency and performance. With the use of the tool, Logix will provide Security Event Monitoring, Correlation, and Incident Alerting services to the customer under Platinum Support. Logix will provide Timely and accurately correlated incident notifications to the customer which greatly reduces the time taken to resolve incidents thereby improving infrastructure uptime. The incident notification will be provided to the customer contact person within the stipulated time frame.


Platinum Incident Support

1. The Customers under the Platinum Support contract with Logix will be provided remote management and first-level support from the SOC Security team. Support Ticket is raised during this period for the Customer by the Helpdesk team.
2. If the call is not resolved and needs onsite support the same is handed over to the Local Field Security Support Engineer. The onsite support is not based on Timeline It is related to the type of problem when onsite presence is required.
3. The Local Security Support Engineer on-site will try to solve the issue, If he needs any assistance to solve the problem he will take help from the L4 Security Expert to troubleshoot further and resolve it.
4. If the problem has to be solved, with the help of the principal company he raises a Support TAC ( Help desk to the principle company with the Customer’s Support Details and Account to get the Support/RMA ) This policy is based on Support purchased from Principle. Currently, the Customer is entitled to 8*5 support.
5. The Support Ticket is closed only after confirmation from the Customer Contact.


Logix Infosecurity Private Limited ( Logix ) achieves SOC 2 Compliance. SOC 2 report is an attestation report that expands the evaluation of controls to the criteria set forth by the American Institute of Certified Public Accountants (AICPA) Trust Services Principles.

These principles define leading practice controls relevant to security, availability, processing integrity, confidentiality, and privacy applicable to service organizations such as Logix.

Logix SOC 2 is an evaluation of the design and operating effectiveness of controls that meet the criteria for the security principle set forth in the AICPA’s Trust Services Principles criteria.

This report provides additional transparency into Logix security based on a defined industry standard and further demonstrates Logix commitment to protecting customer data.

Logix SOC 2 report includes Logix Collocated data center facility at Tata IDC ( BKC- Mumbai ), Tata IDC ( Dighi -Pune), Tata IDC ( ITPL – Whitefield – Bangalore ) & Support Centre at Mahape Navi Mumbai.

Soc Service Org B Marks 2C Web

Need more information?

If you would like to know about this service or need any other assistance, please get in touch with us.
Contact us
Continue to chat
Hello 👋
Let us know how we can help you!