Term of service contracted can be Monthly or Annually, Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the Contracted Term, as applicable. Month is minimum Contract Term and the same can be opted for by the customer who may wish to terminate the contract prior term closure.
Customer also acknowledges that a minimum of 15 days cancellation notice or downgrade of current package prior to the following renewal term must be given in writing to Logix or the Customer will be responsible for full payment of the following term. Logix or Customer cannot issue cancellation between the contracted Term or claim any refund for the balance term. Only Certain services are eligible for refund the list of those services are mentioned below.
Refund/ Cancellations ( if applicable) is expected to be credited to the Customer’s account in 15 days & the Mode of refund credit will be as per the original method of payment of the customer.
Services Eligible for Refund
- Logix Cloud Email Security
- Cloud Zimbra
- Website Hosting
Service Not Eligible for Refund
- G-Suite from Google
- Office 365 from Microsoft
- Symantec.Cloud Services
- Trend Micro Cloud Application Security
- Barracuda Message Essentials
- Volume Mail Service
- Domain Name Registration
- SSL Certificates
- Fortinet Products
Refund policies are applicable to un-used service period & does not apply to One-Time Setup or Migration costs.
Logix Acceptable User Policy
Customer may wish to terminate the contract may do so only A Term Month is minimum In the event Logix terminates the Agreement for Customer’s breach of the Agreement in accordance with AUP/TOS, or Customer terminates the service for Logix breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. Customer also acknowledges that a minimum of 7 days cancellation notice or downgrade of current package prior to the following renewal term must be given in writing to Logix or the Customer will be responsible for full payment of the following term.