Logix Support Portal
To efficiently handle your support-related tasks – issues, updates, or queries – you need to access the Logix support portal and raise a ticket. This portal is your one-stop solution for getting your queries resolved.
While doing so, kindly keep the following information handy – Customer ID, Username, and Password. You will need these credentials to log in. Once you are at the dashboard, you can log your request and track the progress.
Initiate Support Request
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
Open Ticket: Login > Support > Open ticket / View Opened ticket
Once you raise the ticket, our technical engineer would investigate your case and respond to you with steps to resolve your issue. You can ask queries throughout the process, and we will work hard to answer them all.
Some commonly asked questions - Working With the Support Portal
How to change your account password?
There are 2 ways you can reset your password through the Logix support portal.
1. Login to https://supportdesk.logix.in/ with existing password
Click on home > change password > enter a new password
OR
2. Login to https://supportdesk.logix.in/
Click on Forgot Password option, and a new pop-up window would appear.
Please enter your registered Email Address to start the password recovery process and enter the captcha.
Who are the team members assigned to me in the portal?
Login to https://supportdesk.logix.in/
Click on Home > View Profile > You will see the currently registered admin contacts and you also have the option to edit
How can I check my Open tickets?
Path: Login > Support > View Open ticket
How can I see tickets which are closed / resolved?
There are two tabs in the support portal where you can view resolved tickets.
1. Login to Logix Support desk Portal > Support > View Resolved ticket
OR
2. Go to Report > Ticket report
How do I check the progress of my ticket? Can I check tickets under-observation?
Login to Logix Support desk Portal > Support > View under observation ticket and check ticket progress
Login to Logix Support desk Portal > Support > View Open ticket > Select ticket of which progress needs to be checked> Click on view
Where do I see the Service Report for my tickets?
Login to Logix Support desk Portal > Report > Service report
Where can I find the Escalation matrix?
Login to Logix Support desk Portal > Report > Escalation matrix
IP Reputation
Path: Login > Home > Ip reputation
Please enter all your associated public IPs or the ones connected with Logix SMTP services so our database will be updated with the full set of IPs belonging to you.
Header Analyzer
Path: Login > Home > Header Analyze
A tool to analyze email header to check email delay or email flow hop by hop