How to change your account password?

There are 2 ways you can reset your password through the Logix support portal. 1. Login to https://supportdesk.logix.in/ with existing password Click on home > change password > enter a new password OR 2. Login to https://supportdesk.logix.in/ Click on Forgot Password option, and a new pop-up window would appear. Please enter your registered Email Address to start the password recovery process and enter the captcha.

Who are the team members assigned to me in the portal?

Login to https://supportdesk.logix.in/ Click on Home > View Profile > You will see the currently registered admin contacts and you also have the option to edit

How can I check my Open tickets?

Path: Login > Support > View Open ticket

How can I see tickets which are closed / resolved?

There are two tabs in the support portal where you can view resolved tickets. 1. Login to Logix Support desk Portal > Support > View Resolved ticket OR 2. Go to Report > Ticket report

How do I check the progress of my ticket? Can I check tickets under-observation?

Login to Logix Support desk Portal > Support > View under observation ticket and check ticket progress Login to Logix Support desk Portal > Support > View Open ticket > Select ticket of which progress needs to be checked> Click on view

Where do I see the Service Report for my tickets?

Login to Logix Support desk Portal > Report > Service report

Where can I find the Escalation matrix?

Login to Logix Support desk Portal > Report > Escalation matrix

Path: Login > Home > Ip reputation Please enter all your associated public IPs or the ones connected with Logix SMTP services so our database will be updated with the full set of IPs belonging to you.

Path: Login > Home > Header Analyze A tool to analyze email header to check email delay or email flow hop by hop

Logix Support for Customers - Logix InfoSecurity

NEW REDESIGNED SUPPORTDESK PORTAL

Logix Support Portal

To efficiently handle your support-related tasks – you need to access the Logix support portal and raise a ticket. This portal is your one-stop solution for getting your queries resolved.

Your Support portal is revamped to provide the best possible service experience.

We’ve made significant improvements to the portal, offering enhanced ease of use and providing more comprehensive information.

Visit Support Portal

Your New Dashboard

Check Instructional Video

Accessing the Support Portal

To access the updated support portal, simply visit the URL supportdesk.logix.in

You can login with your existing credentials.

You can check our instructional video or ask for support reference manual from our team. In case of any query, please reach out to support@logix.in

Portal With New Features

Expanding on our existing capabilities of the Support portal, the newly revamped platform is designed to make it simple and convenient for you to use. A data-driven system to improve efficiency, it will showcase:

Dashboard – On dashboard you have complete set of data from – total tickets, pending cases, closed tickets, certified tickets, ticket pending for approval and dissatisfied tickets.
Config – Set your customer profile details, add a new admin, and view your purchased service
Support – Create a new ticket, or Search tickets with the id number to check the status
Report – Get a better understanding through Ticket analysis, Performance, and Feedback report

Logix Support for Customers

Raise all your issues, queries and requests through Supportdesk portal only

Logix Support Portal

Your New Dashboard

Accessing the Support Portal

Portal With New Features

Need more information?

If you would like to know about this service or need any other assistance, please get in touch with us.