Technical Support Specialist – Mail & Collaboration Solutions

Position Title:

Technical Support Specialist – Mail & Collaboration Solutions

Job Location:

Mumbai / Navi Mumbai / Pune / Hyderabad

Qualification Required:

Minimum: Any Graduate / Post Graduate

Years of Experience Required:

2-7 Yrs

Job Description:

1. Must have good knowledge in Zimbra/Qmail or Postfix.
2. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
3. Ability to empathize with and prioritize customer needs.
4. Demonstrates conflict resolution, negotiation, and de-escalation skills.
5. Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
6. Responsible to supporting higher team for smooth running of Logix hosting infrastructure Supporting, maintaining, monitoring & troubleshooting the Logix hosting platform, network, IP traffic & servers.
7. Working with the Network Specialist to maintain the network infrastructure and IP traffic flow.
8. The candidate looking to apply for the Linux Technical Support Specialist role will be responsible for customer interaction for support and resolution of their hosted shared messaging or hosted dedicated messaging servers.
9. Maintaining the KPI performance of the shared hosting platform.
10. Ensuring the Customer is having trouble free service experience and support to take care of its queries and complaint.
11. Must have working experience in Zimbra Mail Administration or Qmail Administration.
12. Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.

Required Skills:

1. Should be able to effectively communicate with customers.
2. Must have working experience in Zimbra Mail Administration or Qmail Administration.
3. Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.

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