CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

IceWarp

IceWarp Sales & Support

Overview
For a user base up to 5000 users with collaboration & secure messaging needs, the closest alternative to Office 365, Zimbra or G suite is IceWarp. It is the complete e-mail and collaboration solution with secure emails, scheduling, real-time collaboration, Audio/ Video Chat, Document storage and document editing, Microsoft Outlook integration, desktop tools including a personal desktop email client and an alternative office suite.

Basic email archiving is included in all editions along with Instant Messaging with customized mailbox sizes for users. IceWarp email server also offers seamless collaboration and communication on any platform, as it is compatible with clients that support CalDAV, CardDAV, WebDAV, SMTP, and IMAP/POP3 protocols.

Our Expertise
Email Security Advanced Threat Protection services are bundled with IceWarp which safeguards against all emerging advanced threats like Malware, Domain Spoofing, Cousin Domain Spoofing, TLS Encryption, Ransomware, BEC, Spear Phishing.

Choose your IceWarp with Logix

Logix gives you the flexibility to opt for your preferred deployment mode, based on your requirement

What do we do?

Key Highlights of Logix IceWarp

Logix-IceWarp setup on Logix Cloud
Logix Cloud Email Security comprises of multi-tiered security scans & filters spam, viruses, Advanced Malware, Spear phishing attempts, Zero-Hour Attacks & Spoofed Mails with high level of Accuracy. Our Email Security layer is separate from the IceWarp layer, hence in case of any outage in the IceWarp/ Zimbra layer, mails will be held up at Logix gateway.

Cloud email ATP adopts SPF + DKIM + DMARC email validation technologies & also supports Sandboxing.

IceWarp on IceWarp’s Cloud
Mailboxes hosted on IceWarp’s cloud are safeguarded with built in email security that consists of Antivirus & Anti-Spam. It does not contain Sandboxing or Advanced Threat Protection & supports only SPF & DKIM email validation techniques.

Logix-IceWarp setup on Logix Cloud
Customers who are hosted on Logix cloud & opt for DR are provisioned on Hyper Converged Infra on Logix Cloud Virtual Private Setup which gives them Redundancy & High availability

IceWarp on IceWarp’s Cloud
Data availability is provided on IceWarp’s cloud however, not DR

Logix-IceWarp setup on Logix Cloud
Customers on Logix cloud are rendered Compliance based Email Archival with Enterprise class features like retention policies and litigation support

IceWarp on IceWarp’s Cloud
Basic in-built archiving is provided on IceWarp’s cloud

Logix-IceWarp setup on Logix Cloud
24*7 Handholding & support is provided to all IceWarp customers by certified Engineers of Logix through our online ticketing portal & Support desk app available on Google Play

IceWarp on IceWarp’s Cloud
Limited Support is provided for customers hosted on IceWarp’s cloud by IceWarp

Logix-IceWarp setup on Logix Cloud
Logix private cloud setup is hosted in 4 Tier III IDC in Mumbai, Pune & Two IDC in Bangalore with State of Art Cloud Infrastructure

IceWarp on IceWarp’s Cloud
IceWarp’s cloud setup is in 2 IDC of Reliance

Logix-IceWarp setup on Logix Cloud
Logix is a SOC 2 & ISO 9001:2015 certified IT service provider which implies utmost data confidentiality & security is maintained in handling the Customer’s data

IceWarp on IceWarp’s Cloud
IceWarp is yet to achieve SOC 2 compliance.

Key Features

Mailbox Size – 2 GB & 5 GB Plan **

Description of Service Admin Management Features Details
Email Security Premium Multi-Layered, Multi tiered Antivirus, Antispam & Anti Malware
SPF/ DKIM Support all major spam control method of SPF/ Domain Key Signature (DKIM)
DMARC Supports DMARC email validation security system
Advanced Threat Protection Advance Malware Scanning with Sandbox, Forged Email Detection ( Display Name Spoofing), Embedded Malicious URL Scanning, Cousin Domain Spoofing, Business Email compromise (BEC), Zero Hour Protection, Opportunistic TLS, Potential Dangerous Attachment
Spam Notification Alert Enable Spam Notify for User/s, so as to receive spam digest emails
White List/ Black List domains/ Emails WL– Mail from listed domain name will reach user even if it is stamped as Spam

BL – Mail from listed domain name will be quarantined even if it is not a spam mail

General Features Password Policy Password is set to maximum 8 characters in length (Password complexity should include 1 uppercase character, 1 lowercase character, 1 special character & 1 numeric)
Max Mail Size Allowed 25 MB Send/ Receive set to 25 MB including attachment
No. of mails per user per hour 499 Rate limit set to 499 per user / hour. An alert is sent to Logix Admin & the account is blocked if it reaches above the limit set.
No. of recipients per mail 99 User is allowed to send mail to 99 recipients including TO, CC, & BCC from email client, Web Client & from Hand held device.
Accounts & Groups User Add/ Delete/ Modify Admin will be able to Add, Delete & Modify (email, first name, last name) account details.
Profile Photo Upload Admin can upload user’s profile photo, mass upload not possible.
Vacation Responder for Users Admin can set vacation responder for user & user can set set his Out of Office by himself
Account Information Change Admin can update user’s account information for.eg. DOB, Gender, Dept, Company, Mobile, Address, etc
Account Status Admin can change the account status to, Enabled – User sends & receives email, Disabled (Login) – user cannot login, but messages are accepted, Disabled (Login, receive) – user cannot login, messages are rejected
Spam Digest Emails A digest mail which list all mail headers which user was supposed to receive but have got quarantined as they are identified as Spam Mail
Force Password change on first login Admin can force password change on their first login
Email Alias/Forwarding Admin can set Alias & Forwarding on their email account
Distribution List Creation Admin can create Distribution List
Member Add for DL Admin can add the members in the DL
Authorized Sender for DL External or Internal Sender ID can be made as Authorized Sender for a DL
Mail Moderation Domain Admin can create a mail moderation group which is administer by a moderator. Once the moderator approves the email, only then members of the group receives the email.
DL Mass Add Member Domain Admin has a facility to mass add the members to the DL
Service Access Control Webmail Restriction Domain Admin can restrict webmail service for a specific user/s
SMTP Block Domain Admin can block SMTP service for user/s
IM/ Audio/ Video Block Domain Admin can restrict the use of IM/ Audio/ Video usage
Web Meeting Restriction Domain Admin can restrict use of Web Meeting.
ActiveSync Block Domain Admin can restrict user not to configure his mailbox on Smart Phone
Policies Smart Attach – per domain Domain admin can set a Smart Attach Policy for both incoming/ Outgoing emails. If the policy is set to for. Eg 1 MB, any mails above 1 MB will be sent or received using a HTML link
Allowed domains Support Ticket to be raised Ticket has to be raised to Logix Admin for this Request
Local only Support Ticket to be raised Ticket has to be raised to Logix Admin for this Request
Set Message size restriction Domain Admin can set In & Out message size restriction
Hard wipe / Soft wipe Mobile device Domain Admin can Hard/ Soft Wipe mobile in case it lost or stolen
Monitor User/s Emails Copy all emails (In/ Out) of User A & User B to User C
Domain Signature Domain level signature is set to all outgoing emails.
Reports Quota Report Support Ticket to be raised Reports section can be exported by Logix Admin only, request to be raised through support ticket which will be exported once in a month
Statistics Report Support Ticket to be raised
Mail Tracking Support Ticket to be raised
Send/ Receive report (Day/ Week/ Month wise) Support Ticket to be raised
Chat History Support Ticket to be raised
ATP Report Displays total count of Spam, Virus, Malware, Spoofed & VOF that has been blocked by the Email Security Gateway.
Add-On Features Compliance Email Archiving All mails sent/ received for a user can be archived & discovered by the user or administrator but cannot be deleted
ActiveSync It is for the purpose of synchronizing of emails, calendars, contacts on user Hand held device.

** Mailbox Quota – Optimal performance can be achieved only if default quota is maintained, any change in quota can result in degradation of performance

Service Add-Ons

On Cloud

With the flexibility, scalability & high reliability on Logix cloud, deployment is easier, faster & more secure!

24*7 Support

With our unmatched 24*7 Support, we’ve managed to garner our Customer’s Trust. We’re always Online with our “Anywhere Support” on Logix Support desk app on Google Play or Online Ticketing Portal.

On Premise

With the on-premise deployment option, the data resides in the customers premise in the network. Dependency on Internet is reduced when it comes to exchange of local mails within the premise.

Access Control

Restrict your organization’s data to the authorized users only, with our Access control solution that lets you extend capabilities & improve operational efficiencies with real time monitoring to secure your Corporate Email, SAP ERP, VPN, Remote Server Login, Web Applications and Cloud Infrastructure.

DMARC Monitor

Our comprehensive compliance-based analytics that safeguards business enterprises against domain phishing & spoofing. We believe email is worth fixing. Our long-term mission: make email better through widespread DMARC adoption.

Email Archival

Your business data needs to be protected & archived outside the operational email environment for regulatory & compliance needs. Logix Email Archival solutions are secure, dynamically-scalable that reduces complexity, eases risk, improves productivity and helps address regulatory and compliance needs.

Advanced Threat Protection (ATP)

Email is the #1 Threat vector! Be it Ransomware, Spear Phishing, Domain Spoofing or Advanced Malware, Logix Cloud Email ATP safeguards you from all email-borne advanced threat attacks from this multi-tiered filters comprising of Advanced Malware Protection(AMP), BEC, Forged Email Detection & Cousin Domain Abuse.

Need more information?

If you would like to know about this service or need any other assistance, please get in touch with us.