Our Support
Expert-Driven SOC Services
Our Navi Mumbai–based Support Operations Centre (SOC), staffed by certified experts, continuously monitors customer devices. Using advanced tools and reporting, the SOC team proactively optimizes security and resolves issues before they affect user experience.
Accessing the Support Portal
Visit the updated support portal: https://supportdesk.logix.in/
You can login to the account with your existing credentials.
Watch our video or request the support manual on support@logix.in
Logix Support Contact
What do we do?
Logix eases the burden of 24/7 firewall monitoring with continuous updates, tuning, and management—delivered by Microsoft, Cisco, Fortinet, and Zimbra certified engineers.
Firewalls must be properly configured, updated, and continuously monitored to block threats, ensure compliance, and maintain secure access.
Using advanced tools, the SOC team manages devices, enforces policies, and ensures strong security by creating effective firewall rules to control data flow
Choose your Support with Logix
Logix provides multi-tiered support to its customers through the SOC, customer can avail of either of the support windows based on the internal requirements.
The customer devices covered under the Gold support contract with Logix will be supported 8x5x365 with the use of state of art SOC.
Logix provides 24x7x365 device support via a modern SOC, with an optional monitoring tool to automate alerts and boost efficiency.
Platinum Incident Support:
- 24×7 Remote Support: SOC team provides first-level remote support; tickets are raised by the Helpdesk.
- Onsite Escalation: If unresolved remotely, the issue is assigned to a Local Field Engineer based on the nature of the problem.
- Expert Assistance: Onsite engineers can escalate to L4 Security Experts for advanced troubleshooting.
- Vendor Coordination: For complex issues, a TAC is raised with the principal vendor (based on the customer’s 8×5 support entitlement).
- Ticket Closure: Resolved tickets are closed only after customer confirmation.
Compliance
Logix Infosecurity Private Limited ( Logix ) achieves SOC 2 Compliance. SOC 2 report is an attestation report that expands the evaluation of controls to the criteria set forth by the American Institute of Certified Public Accountants (AICPA) Trust Services Principles.
Logix follows leading practices for security, availability, integrity, confidentiality, and privacy—aligned with AICPA’s Trust Services Criteria. Our SOC 2 report validates the design and effectiveness of Logix’s security controls, demonstrating our commitment to protecting customer data.
The report covers Logix’s infrastructure at Tata IDC facilities in Mumbai (BKC), Pune (Dighi), Bangalore (Whitefield), and the Support Centre in Mahape, Navi Mumbai.
